I aim to provide a professional and ethical service which meets your needs.
If for any reason you feel I have fallen short of this aim, please contact me as soon as possible, so I can review the situation. It is my aim at this point, to attempt to reach a mutually satisfactory outcome.
I hope that this matter can be respectfully resolved to our mutual agreement.
To raise a concern or complaint, please follow the step by step procedure below…
You may wish to raise an informal concern or complaint on the phone with me at first . If so please phone me on 07960020455.
If you would prefer not to speak with me in the first instance, or if Stage 1 has not brought the matter to a resolution, then your next step is to put your formal complaint in writing to me at: firstname.lastname@example.org.
I will respond by email within 7 working days.
Should you feel that your complaint has not been dealt with to your satisfaction, then the next stage is for you to inform me in writing that you wish to take this matter further.
You should then take this matter to the following bodies…
*British Society of Clinical Hypnosis
By phone 01262403103
or by email at email@example.com
*The Complimentary & Natural Healthcare Council
By phone 02036680406
or by email at firstname.lastname@example.org
Following on from this, you will be contacted by either my Governing Body and/or The CNHC, who will then take the matter further
(A copy of these procedures may be requested by email.)